We’re happy to provide a refund or exchange for any merchandise purchased within 17 days of the purchase date, as long as it’s not marked as Final Sale.

Please be aware that specific conditions must be satisfied for item(s) to qualify for a return or exchange.

Items must be unworn, free from pet hair and smoke, and in their original condition. Plus, you'll need the original receipt or a receipt lookup through the customer’s rewards account.

Approved returns will be refunded to the original payment method, or you can opt for store credit, which never expires. Credit card refunds may take 5-14 days to appear on your statement or balance, depending on your credit card company. Gift cards and store credit never expire and cannot be returned for cash.*


Damage Item(s)

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it promptly. We only accept items within our 17-day return window.

If you have any questions about our return or exchange policy, feel free to visit our boutique or get in touch with us through the email or phone number listed below.


3278 West Iles Ave, 
Springfield, IL 62711
(217) 717-1946
www.ShaynaGibbonsKeeley.com