Shipping policy

Order Processing and Shipping

Online orders are processed within 48 hours of purchase and ship within 3 business days of purchase. Once your order ships, we’ll email you tracking information so you can follow your package.

Online Returns and Exchanges

Eligible online purchases can be returned or exchanged in person at SGK Boutique, 3278 West Iles Ave., Springfield, IL 62711, during store hours. You can also contact us to request a return or exchange by mail. Bring the item to the store or submit your mail-in request within 17 calendar days of delivery. Mailed returns must also meet the shipping deadline below.

Holiday purchases. Eligible online purchases made November 15 through December 24, 2026, qualify for the holiday return window. In-person returns and exchanges must be completed during store hours by Sunday, January 17, 2027. For mailed returns and exchanges, you must obtain approval and hand your package to the carrier by the earlier of January 17 or the three-day label deadline.

Returning by mail. Contact us for approval before mailing your items. If approved, we’ll email you a prepaid return label and instructions. An $8.00 shipping label fee will be deducted from your refund. Hand your package to the carrier within three calendar days after we email the label. If you miss the applicable deadline, we’ll cancel the label and a refund is no longer guaranteed. Packages mailed without prior approval will be declined.

Returning in person. Bring your original receipt or gift receipt, or provide the loyalty account information used at checkout so we can verify your purchase. We can process a refund or exchange only after verifying the purchase. There is no shipping label fee for returns brought to the store.

Item condition. Items must be unworn, unused, and in their original condition, with original tags attached and original packaging included where applicable. Pack mailed returns securely so they arrive in the same condition. Gift cards, markdowns marked Final Sale, and Forever 3 jewelry are ineligible for return or exchange. Exchanges are subject to availability.

Refunds. We issue refunds after we receive and inspect the items and confirm they meet the return requirements. Approved refunds go back to the original card used for the purchase, less the $8.00 label fee when applicable. Your bank or card provider may need additional time to post the refund.

Questions About Your Order

Email Shayna@ShaynaGibbonsKeeley.com for help with shipping, tracking, or a return. Please include your order number if you have it. If your order arrives damaged, defective, or incorrect, contact us right away.

Your rights under applicable consumer protection laws still apply.